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OKX’s standalone wallet app has stirred confusion after an early announcement by the company’s Web3 product manager Kyle Chen led users to believe the launch was complete.
On 24 March, Chen revealed the app was live on Google Play, only to later clarify that the rollout was premature and not all users could access it.
The application is unavailable in several regions and unsupported on some devices, leading to inconsistent user experiences.
This miscommunication came shortly after the platform was targeted in a suspected North Korean cyberattack.
Access limited across regions
Although Chen initially posted on X that users could download the new OKX Wallet by searching the Google Play Store, he later walked back the announcement.
牛回速归！ 打开应用市场搜索 OKX Wallet 即可下载OKX钱包独立APP (谷歌商店已上架，APP Store审核中 Something big is coming @wallet #OKXWallet
In a follow-up post, he acknowledged that the wallet app “may not be available for users in some regions and devices,” urging users to remain patient.
不好意思，独立APP的消息发早了，部分地区和设备用户可能还不可用，请大家再耐心等等，市场部同事要喷我了😭 大家先用用这个，所有用户都可以用！DEX-行情-任意热门token-点开洞察即可看到关于该token的AI分析总结，欢迎反馈建议！
He did not specify which regions were impacted, nor did he provide a timeline for full global availability.
The OKX Wallet app is currently not listed on Apple’s App Store.
This absence places iOS users at a disadvantage and could impact adoption rates for the wallet, especially in regions where iOS holds a significant market share.
Chen has teased that more advanced features will be introduced to the wallet in future updates, though no specifics have been confirmed.
For now, users relying on Apple devices or residing in unsupported regions must wait for further updates from the platform.
AI tool tracks market sentiment
Despite the regional limitations, OKX did offer details on one of the key features debuting with the standalone wallet app.
The Token AI Narrative Summary tool aims to help users interpret market sentiment in real-time by aggregating long and short positions, as well as trending discussions from X.
The feature is designed to offer users insights into decentralised exchange (DEX) markets and popular tokens.
Chen posted a screenshot of the app interface, showcasing how the AI feature integrates with token insights.
However, this feature is not exclusive to the mobile app.
Users unable to download the application can still access it through OKX’s website.
The company has invited feedback and suggestions to further refine the AI analytics offering.
Hack prompts tighter security
The confusion comes in the wake of a security incident earlier this month when OKX temporarily suspended its DEX aggregator service after an attempted hack.
The attack was linked to the Lazarus Group, a cybercriminal organisation believed to be operated by North Korea.
In response, OKX stated it would use the suspension period to enhance its security measures to protect user assets and prevent future breaches.
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